Return Policy

Returns and Exchanges:
To process a return or exchange please obtain an RMA number by emailing a request via the Contact Page.  Please provide your Order number and the reason for an RMA request in your email, and our customer service team will respond within 24 hrs.

 Adult Toys & Lubricants:
Due to health and safety regulations, all adult novelty sales are final. We will gladly exchange or replace any defective merchandise within the initial 30 day period from purchase, after which the manufacturer provided warranty will apply via our Authorized Seller status.  Please use the Contact Page to report any defective items within 30 days of delivery. Oils and lubricants may not be exchanged.  Qualifying items are eligible for a merchandise credit only.

Apparel Items:
Exchanges permitted provided items are not worn or damaged,  and remain in original packaging.  Apparel items may be exchanged for any other merchandise in the online store. Items for exchange must be processed via issuance of an RMA number issued by our customer service team.  Qualifying items are eligible for a merchandise credit only.

Sex Machines:
All sales are final.   These products on this site are supplied AS IS. No warranty is given either implied or expressed. Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use. Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products. This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse.